Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities
9
Available Tools
0
Triggers
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Tool to create a new ticket. Use when you need to log an incident or service request.
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.
Get started with Agent Jam and connect Freshservice along with 700+ other apps to supercharge your workflow.
