Retrieve all feedback items from OneDesk. IMPORTANT LIMITATION: The OneDesk Public API does not provide a GET endpoint to list feedback items. The public API only supports: - Creating items via POST /rest/public/items/ - Retrieving specific items by external ID via GET /rest/public/items/externalId/{externalId} - Getting organization info This action will always fail with an informative error message explaining this API limitation. Alternative approaches: - Use the OneDesk web application for viewing feedback - Retrieve feedback by external ID if you have it - Use OneDesk webhooks to receive feedback data as events - Contact OneDesk for private/internal API access

Retrieve detailed information about a specific item in OneDesk by its internal ID. This endpoint retrieves ANY type of item (Tickets, Tasks, Feedback, etc.), not just feedback items. Use this action when you have an item's internal ID and need comprehensive details including: - Basic info (title, description, status, priority) - Creator and assignee information - Project association - Timestamps and lifecycle state - Direct web URL to view the item The internal ID is the numeric ID shown in the OneDesk application.

Retrieve comprehensive details of a specific issue by its ID. This action fetches full information about an issue including its title, description, status, priority, creation/update timestamps, and other metadata. Use this when you need detailed information about a specific issue that you have the ID for. Returns essential issue information that can be used for reporting, tracking, or further processing. The response includes both basic fields (title, description) and advanced tracking information (status, priority, timestamps).

Retrieve a list of issues from OneDesk. API LIMITATION: The OneDesk Public API does not provide an endpoint to list or retrieve issues. The public API only supports: 1. Creating items via POST /rest/public/items/ 2. Retrieving specific items by external ID via GET /rest/public/items/externalId/{externalId} 3. Getting organization info via GET /rest/public/organization/profileAndPolicy Alternatives: - Use the OneDesk web application directly to view and manage issues - Request access to OneDesk's private API (contact OneDesk support) - Use OneDesk's webhook system for issue event notifications - Use ONEDESK_GET_ISSUE_DETAILS action if you have a specific issue's external ID This action will raise an ExecutionFailed error to document this limitation.

Tool to retrieve a list of messages from OneDesk. IMPORTANT LIMITATION: The OneDesk Public API does not provide an endpoint to list or retrieve messages. The public API only supports: 1. Creating items via POST /rest/public/items/ 2. Retrieving specific items by ID via GET /rest/public/items/id/{id} 3. Retrieving specific items by external ID via GET /rest/public/items/externalId/{externalId} 4. Getting organization info via GET /rest/public/organization/profileAndPolicy Alternatives: - Use the OneDesk web application directly to view messages - Request access to OneDesk's private API (contact OneDesk support) - Use OneDesk's webhook system for message event notifications - Retrieve specific messages by ID if you have the message ID This action will raise an ExecutionFailed error to document this API limitation.

Retrieve a list of requirements from OneDesk. IMPORTANT LIMITATION: This action cannot function as intended because the OneDesk Public API does not provide an endpoint to list or retrieve requirements. The OneDesk Public API (/rest/public) only supports: - Creating items: POST /rest/public/items/ - Get by external ID: GET /rest/public/items/externalId/{externalId} - Organization info: GET /rest/public/organization/profileAndPolicy There is no endpoint to: - List all requirements - Search for requirements - Query requirements by criteria - Get requirements by any identifier other than external ID Alternative approaches: 1. Use OneDesk web application for requirement management 2. Contact OneDesk support for private API access 3. Use webhooks to receive requirement data as events occur 4. Use ONEDESK_GET_REQUIREMENT_DETAILS if you have a specific requirement's external ID This action will always fail with a clear error message explaining the limitation.

Retrieves comprehensive details of a specific task/item in OneDesk by its ID. Use this tool when you need complete information about a task including its title, description, status, assignee, priority, due date, and project association. OneDesk uses 'items' to represent various work units including tasks, tickets, issues, and requirements. Returns detailed task information if found, or raises an error if the task doesn't exist or you don't have permission to access it.

Retrieve tickets from OneDesk by querying a range of item IDs. API LIMITATION WORKAROUND: The OneDesk Public API does not provide a direct endpoint to list all tickets. This action works around this by: 1. Querying individual items by ID within the specified range (start_id to end_id) 2. Filtering results to return only items with type='Ticket' 3. Limiting results to the max_tickets parameter How it works: - The action queries items sequentially from start_id to end_id - Only items with type='Ticket' are included in the results - Stops after collecting max_tickets tickets or reaching end_id - Non-existent IDs and non-ticket items (tasks, folders, etc.) are skipped Best practices: - Use smaller ranges (e.g., 1-50) for faster responses - Adjust start_id based on your known ticket ID ranges - Use max_tickets to limit the number of results The OneDesk Public API endpoint used: GET /rest/public/items/id/{id}

Tool to retrieve details of a specific timesheet entry. Use when you have the timesheet_id and need full metadata (user, project, hours, dates). Tries multiple endpoint/header variants and gracefully falls back in restricted environments.

Retrieve a list of worklogs from OneDesk with optional filtering and pagination. This action attempts to list worklogs by trying multiple candidate endpoints and parameter formats. Note: The OneDesk Public API has limited endpoint support. If no worklogs endpoint is available, this action will return an empty list. Consider using the OneDesk web interface or private API endpoints for full worklog access. Use this action to: - List all worklogs in your OneDesk organization - Filter worklogs by object (ticket/task/project), user, or date range - Paginate through large worklog lists using limit and offset parameters